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Help is designed to be largely self-explanatory and self-directed. However, if you need assistance while using the website, there are several ways to get help:

  • Click Help in the bottom page navigation bar.
  • Click Contact in the bottom page navigation bar.

Click a grey question mark icon when you see it related to the section or page you're viewing. This pops up context-sensitive help for what you're doing or where you are on the Portal.

If you are having trouble with HRM (e.g., you have not received a report you expected, you cannot open or view a report, etc.), please contact the OntarioMD Service Desk at 1-866-744-8668 or e-mail

View and print the Portal User Guide.