OntarioMD.ca is designed to be largely self-explanatory and self-directed. However, if you need assistance while using the website, there are several ways to get help:
- Click Help in the bottom page navigation bar.
- Click Contact in the bottom page navigation bar.
Click a grey question mark icon when you see it related to the section or page you're viewing. This pops up context-sensitive help for what you're doing or where you are on the Portal.
If you are having trouble with HRM (e.g., you have not received a report you expected, you cannot open or view a report, etc.), your first point of contact is the eHealth Ontario Service Desk. You can contact the eHealth Ontario Service Desk at 1-866-250-1554 or email firstname.lastname@example.org.
View and print the OntarioMD.ca Portal User Guide