OntarioMD.ca Acceptable Use



1.1This policy establishes the acceptable use requirements for eHealth Ontario products, services and the technology infrastructure used by eHealth Ontario to provide them. eHealth Ontario may revise this policy from time to time in its sole discretion. Revised versions of this policy will be posted at www.ehealthontario.on.ca, and notice of the revision will be given to you in accordance with the agreement pursuant to which eHealth Ontario provides products or services to you.


2.1 This policy applies to all users. Any person who accesses or uses the technology infrastructure or uses a product or service provided by eHealth Ontario is a "user". A "person" includes any individual, person, estate, trust, firm, partnership or corporations, government or any agency or ministry of any government, and includes any successor to any of the foregoing.


3.1 Each client organization is responsible for any access or use of the technology infrastructure or any product or service provided by eHealth Ontario made by any user who is an individual and who obtained his or her user ID and password to access the technology infrastructure and any product or service provided by eHealth Ontario from that client organization or at the direction of that client organization.


4.1 Users are permitted to use eHealth Ontario's products, services and technology infrastructure for health care-related business activities.

4.2 Unacceptable use refers to any illegal use or any inappropriate use as defined in this policy. Users must not use the products, services or technology infrastructure in any manner that constitutes an unacceptable use.


5.1 Illegal use is the creation, collection, transmission, storage or exchange of any material in violation of any applicable law or regulation. Illegal use includes but is not limited to:

  1. Defaming other persons (e.g., spreading false allegations or rumours about others).
  2. Unlawfully accessing, destroying, encrypting or altering information.
  3. Making, possessing or distributing computer programs that are designed to assist in obtaining unlawful access to computer systems unless authorized by eHealth Ontario.
  4. Wilfully promoting hatred against any identifiable group or individual by communicating such statements outside of private conversations.
  5. Harassing other persons electronically (e.g., making threats to a person's safety or property).
  6. Possessing, viewing, downloading, transmitting, or storing any child pornography or any involvement whatsoever with the traffic of such material.
  7. Using another user's password, secure token, digital certificates, or any other identifier to engage in any illegal activity.
  8. Breaching copyright, trade secret, or other intellectual property rights (e.g., breaching software licences, pirating recorded music or movies or stealing trade secrets).

5.2 Inappropriate use includes, but is not limited to, any of the following behaviours or any other behaviour that may jeopardize eHealth Ontario's products, services, technology infrastructure or ability to operate or expose eHealth Ontario to civil liability:

  1. Wilfully bypassing or subverting eHealth Ontario physical, logical or procedural safeguards such as firewalls, web-filtering software or other access controls.
  2. Vandalism, which is defined as any malicious attempt to harm or destroy the information of another user, the Internet or other networks.
  3. Harassment, including but not limited to persistent non-work related contact with another user when such contact is unwelcome or creating a poisoned work environment by accessing, displaying, storing, downloading or transmitting any content which is offensive.
  4. The sending of unwanted e-mail or unsolicited commercial or advertising material to any other person.
  5. Deliberate unauthorized access to information, facilities or services accessible through the eHealth Ontario infrastructure.
  6. Unauthorized use, destruction, encryption, alteration or disclosure of personal information, business trade secrets, or sensitive eHealth Ontario information.
  7. Sending anonymous messages or impersonating any other person.
  8. Selling, sharing or otherwise redistributing eHealth Ontario products or services without written authorization from eHealth Ontario.
  9. Electronic gambling over the Internet.


6.1 Users must ensure that passwords, secure tokens, digital certificates and any other identifiers used by the user to directly or indirectly gain access to the products, services or technology infrastructure are safeguarded.


7.1 Users and client organizations must report all breaches of this policy or other incidents that involve the products, services or technology infrastructure to eHealth Ontario. Users must do so through the help desk from which they receive technical support, and client organizations must contact eHealth Ontario directly.

7.2 eHealth Ontario reserves the right to investigate suspected breaches of this policy, and users and client organizations will cooperate when asked to assist in any such investigation.

7.3 eHealth Ontario may, in its sole discretion, suspend or revoke a user's access to the products, services, or technology infrastructure should such user breach this policy.

7.4 Client organizations will co-operate with eHealth Ontario on the management of breaches of this policy. This responsibility includes, but is not limited to, assisting with the development and distribution of communications regarding breaches or incidents.

7.5 Breaches of this policy may result in criminal prosecution or civil liability.

7.6 eHealth Ontario may require client organizations to assist eHealth Ontario with the development and distribution of communications relating to breaches and incidents.

7.7 Although eHealth Ontario is not obligated to monitor content and assumes no responsibility for any information or material that is transmitted by users of the products, services, technology infrastructure or Internet, eHealth Ontario reserves the right, subject to all applicable laws relating to the protection of personal information, to investigate content posted to or transmitted over eHealth Ontario's technology infrastructure and may block access to, refuse to post, or remove any information or material that it deems to be in breach of this policy.

7.8 eHealth Ontario may report breaches of this policy committed by a user to the client organization responsible for that user's actions.

7.9 eHealth Ontario assumes no liability for enforcing or not enforcing this policy, and failure by eHealth Ontario to enforce any part of this policy shall not constitute waiver by eHealth Ontario of any right to do so at any time.

7.10 If any provision of this policy is found to be invalid or unenforceable, then that provision will be enforced to the extent permissible, and all other provisions will remain in full force and effect.