How does eConsult work?

Requesting an eConsult and receiving a response from the specialist is summarized in four easy steps:

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What are the benefits of eConsult?

A Benefits Evaluation was conducted during Phase 1 from January to June 2015. Some highlights of the report are:

As part of the Phase 1 eConsult pilot, a formal benefit evaluation was conducted by a third-party reviewer and the following benefits have been realized in alignment with the MOHLTC's Patients First: Action Plan for Healthcare:

  • Access: Patients have faster access to specialist advice through their trusted primary care provider. Average response times are within 3 days1.
  • Connect: eConsult reduces up to 40% of unnecessary referrals2 to specialists and focuses treatment for patients on a priority basis.
  • Inform: eConsult is a platform for specialists to exchange educational material with referring clinicians, providing ``just-in-time`` education, which is applied right away. This allows the referring clinician to remain the most responsible provider for their patients.
  • Protect: Patients were protected from adverse events in approximately 8% of cases when they were referred to a specialist when a referral was not originally contemplated.
1OntarioMD Phase 1: Provincial eConsult Initiative Benefits Evaluation Study (Author: Deloitte).
2Liddy C(1), (2), Deri Armstrong C(3), McKellips F(1), Keely E(4), A comparison of referral patterns to a multispecialty eConsultation service between nurse practitioners and family physicians: The case for eConsult, J Am Assoc Nurse Prac. 2015 May 12.


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