HRM Experience Improvement Task Force

Since 2013, Health Report Manager (HRM®) has been an indispensible tool for clinicians to manage patient information coming from hospitals and specialty clinics. It has been an improvement over paper report delivery. Like all technologies, HRM needs to work with its partners to make improvements so clinicians can continue to manage patient data from the reports and keep patients safe. HRM is a report delivery technology. It delivers reports that hospitals prepare using their own systems and report formatting. OntarioMD is commited to working with all sites that send reports through HRM and established a Task Force in March 2022 to understand and address challenges with reports experienced by community-based clinicians who use HRM. The work of the Task Force is anticipated to end during winter 2023.  

Check this page regularly for the latest updates on the work of the Task Force.

What the Task Force is doing: 

• Making recommendations for standards to be used by sending facilities (e.g., hospitals) and EMR vendors to provide clinicians with a consistent experience. 
  
• Developing an execution plan with tactics to encourage adoption of the standards by hospitals and EMR vendors.
• Engaging health system partners (e.g., Ontario Health, CPSO, OHA, etc.) to support these efforts. 
  

Results so far:

Through the Task Force's advocacy, hospitals in the Central East region and Trillium Health Partners have implemented solutions that exist within their Hospital Information System (HIS) or were custom built to stop duplicate faxes for HRM users.  The suppression of these faxes will reduce the administrative burden on primary care providers.

The work of the Task Force is anticipated to end in early winter. Further updates will be published when they are available.