Indivica Inc.

Version Number

Indivica v4.0.1

User Interface

The primary client is a Web browser. Standards-based modern Web browsers are supported – Safari, Chrome, and Firefox – running on a standard client platform such as Microsoft Windows, and Apple OS X.

Local/ASP

ASP

Provided Documentation and Media Used

Electronic documentation and training videos are available via the website: Indivica.ca

Health Card Validation Support (OBEC)

Batch (OBEC) and real-time (HCV) Health Card Validation are supported.

What other software products do you advise physicians to implement?

Indivica recommends the use of a Document Scanner and an automated Fax Solution

What other software products are compatible with your EMR (e.g. Office suites, accounting, research, analysis, etc.)?

The EMR is compatible with voice recognition software.

Specify third party interfaces your Offering supports (e.g. laboratories, pharmacies, hospitals, MOHLTC).

MCEDT (automated billing), HCV (health card validation), HRM, OLIS, Lifelabs, Gamma. Also supported: CML, Alpha, BIO-Test, Epsilon/MHL, Excelleris, Gamxray, HHSEMR, HRSRH, ICL, IHA, KMH, Medvue, PFHT POI, Sioux POI, TDIS, True North, Spire

Provide a comprehensive list of the out-of-box forms of templates included in your EMR Offering (e.g., SOAP, Annual physical, ante-natal).

Extensive pre-built form library (200+) available plus user-controlled ability to develop, build, and share their own forms via included graphical user interface tools.

Does your EMR operate in both official Ontario languages (e.g. screens, online help, reports)?

Primary language is English. Limited support for French.

Describe your approach to supporting patients with multiple different language needs.

Primary support language is English

What is the name of the data supplier to support prescription writing and drug interactions?

First DataBank Inc.

What is the frequency of updates to the data provided to your clients?

Every 3 months

Describe the process for applying updates to the data (e.g. CD-ROM, remote download, etc).

Data updates are deployed by Indivica – no action required by the user.

Does your product support structured coding for problems? If so, provide the name(s) and version(s) supported.

ICD9, ICD-10 (diagnoses/procedures)

LOINC (lab correlation)

Does your product support structured coding for interventions? If so, provide the name(s) and version(s) supported.

ICD9, ICD-10 (diagnoses/procedures)

LOINC (lab correlation)

Does your product support structured coding for symptoms? If so, provide the name(s) and version(s) supported.

ICD9, ICD-10 (diagnoses/procedures)

LOINC (lab correlation)

Describe the recommended hardware configuration required to run your solution for the following scenario: Single physician office; 2 support staff; 2 exam rooms. Include any assumptions that you are making.

The primary client is a Web browser. Standards-based modern Web browsers are supported – Safari, Chrome, and Firefox – running on a standard client platform such as Microsoft Windows, and Apple OS X.

Describe the recommended hardware configuration required to run your solution for the following scenario: 8 physician FHN; 4 different geographic locations (physician offices), each with 2 physicians; 3 support staff per physician office; 4 exam rooms per physician office. Include any assumptions that you are making.

The primary client is a Web browser. Standards-based modern Web browsers are supported – Safari, Chrome, and Firefox – running on a standard client platform such as Microsoft Windows, and Apple OS X.

Describe the recommended hardware configuration required to run your solution for the following scenario: 10 physician FHN all located in 1 clinic (physician office); 10 support staff; 20 exam rooms. Include any assumptions that you are making.

The primary client is a Web browser. Standards-based modern Web browsers are supported – Safari, Chrome, and Firefox – running on a standard client platform such as Microsoft Windows, and Apple OS X.

Describe the recommended bandwidth requirements required to run your solution for the following scenarios: Configuration 1; Configuration 2; ASP. Requirements should be broken down by upload bandwidth/user and download bandwidth/user.

Standard business class internet from Bell, Rogers, etc.

(a) 25 Mbps download, 5 Mbps uplink

(b) 50 Mbps download, 10 Mbps uplink

(c) 75 Mbps download, 15 Mbps uplink

Describe how system data is recovered after a system (hard drive) failure. E.g. to the point of failure, last backup, or other.

User subscription service includes full-featured "Hot Standby" server in secondary data centre location. Hot Standby server is always available to the client, and can be promoted to operational status on demand, if required. Hot Standby supports complete functionality of the primary operation server.

Do you provide tools to manage the availability of EMR systems? Describe functions.

Indivica's proactive network management solution monitors all systems in our two data centres and the critical infrastructure in your clinic in real time. As faults are detected, our services team is dispatched to resolve the problems. This solution is transparent to users, and is provided by Indivica.

Do you provide real-time server monitoring with alerts sent to yourselves or to clients?

Indivica's proactive network management solution monitors all systems in our two data centers. As faults are detected, our services team is dispatched to resolve the problems. This solution is transparent to users, and is provided by Indivica.